Privacy

At Aviendo Natural, we have a policy on how we process and protect your personal data when using our online services. We care about maintaining your integrity on the Internet. The content in this policy will be updated from time to time so please remember to read through it again when you visit our website.

Personal Data

Personal details (referred to as “data”) includes data such as a user’s name, e-mail address, residential address, telephone number, gender, date of birth among others.

These details are kept by Aviendo Natural with the mother company – Aviendo ApS – acting as the party responsible for your personal data under the Danish Data Protection Agency’s ‘Act on Processing of Personal Data’ and its subsidiaries acting as personal data assistants/processors on behalf of the mother company. Aviendo ApS (referred to as “Aviendo Natural”, “we”, “us”) maintains and processes your personal data in Denmark and in accordance with this Act.

We think it is important to provide security so your personal information is kept private and your online purchases safe. Your data will be transmitted in encrypted form and will only be handled in accordance with our Data Privacy Policy.

The policy explains how we handle your personal data. We will only collect, process and use your data, if you give your consent or if such processing or use is permitted according to a legal provision. We will only collect, process and use the data that is required to perform and use our services or data that you provide to us voluntarily.

For the exhaustive list of cookies we collect see the “Cookies we collect” section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

How do I manage cookies?

If you want to disable cookies you need to change your website browser settings, it will mean that your shopping experience will be limited to browsing and that you won’t be able to add products to your basket and purchase them.

To enable and disable cookies will depend on the browser you use, to help manage this we have provided the following details on how to enable cookies for the most popular browsers:-

For Google Chrome

  1. Choose the menu “tools” then “Settings”
  2. Click on the “Show advanced settings” link
  3. Under ‘Privacy’ click on the ‘Content Setting…’ button
  4. Select ‘Allow local data to be set’ as recommended.

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the “privacy” icon
  3. Select ‘Use custom settings for history’
  4. Select ‘Accept cookies from sites’ and ‘Accept third- party cookies’

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet options”
  2. Click on the “Privacy” tab
  3. Select ‘Medium’ or higher

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at info@aviendonatural.com

You may request details of personal information which we hold about you under the Danish Data Protection Agency’s ‘Act on Processing of Personal Data’. A small fee will be payable. If you would like a copy of the information held on you please email info@aviendonatural.com

If you believe that any information we are holding on you is incorrect or incomplete, please inform us on info@aviendonatural.com as soon as possible. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description

CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
_GA Google Analytics, used to distinguish users.

If you have any further questions, please do not hesitate to contact us!