Your products will be shipped on the working day after you place your order. Please allow 2 – 6 working days for delivery after your order has been shipped, and up to 10 days for countries outside the EU.
All orders within the EU, plus Greenland, Norway, Switzerland are shipped FREE. For all other countries, there is a flat shipping rate of 3€. We ship everything from Copenhagen, via Post Danmark.
We hope that you will be delighted with your Aviendo Natural purchases. However, if you are not completely satisfied you can return it to us in its original condition, for a refund. You can return any item within 21 days of receipt for a refund of that item.
- Email us at email@example.com and let us know your Order Number as found on your Invoice that came inside the parcel, and your reason for wanting to return the item.
- We’ll get back to you as soon as possible with instructions on where to return your order, and any other arrangements such as refund amount or if for example you want to exchange your item for another.
- Write the return address on outside of your package and choose the appropriate method of post to return your item to us. The cost of returning an item is your responsibility.
- We strongly recommend you obtain proof of postage or that you return your parcel using a signed for or special delivery service.
- Once we have received and verified your returned item(s), we will process the refund. You will be notified by email that your item(s) have been received safely and that a refund will be actioned.
Your returned items must be in their original packaging. We reserve the right to charge a re-packaging fee should the items be returned without the packaging. Please remember that the goods are your responsibility until they reach us. We will not issue refunds for goods that do not arrive or arrive damaged. Therefore, please ensure you package your return properly to prevent any damage to the items or boxes during transit.
Once the returned goods have arrived with us in their original condition, and complete with all their original packaging, we will refund cost for the purchase via the same payment method that was used to make the purchase. We try to process all refunds quickly, but please allow up to 10 working days.
We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order was faulty or incorrect.
The address for returns is:
Esromgade 15, 2,
2200 København N,
If your order is not incorrect or faulty, but you would still like to exchange it, you can do so by letting us know when you contact us (above) and we’ll send out your replacement item when receive your returned one!
If you have any further questions, please do not hesitate to contact us!